Terms of Service

Version 2026-10-05. When you buy a ticket you agree to the version shown here at that moment, and we keep a record of which one and when. An earlier version stays readable at /terms/<version>.

The short version

Vessa sells tickets on behalf of the people throwing events. We are not the ones throwing them. If something goes wrong with an event, the organizer is responsible for the event and we are responsible for the ticketing.

1. Who we are

Vessa is operated by Vessa Technologies LLC, a Texas limited liability company. Organizers list events, guests buy tickets, and we handle checkout, ticket delivery, entry scanning and paying organizers out. Card payments are processed by Stripe. We sell tickets as the agent of the organizer named on the event page: when you pay Vessa, you have paid the organizer, and you owe nothing further for that ticket.

In these terms, “Vessa”, “we” and “us” means Vessa Technologies LLC, and “our people” means its members, managers, officers, employees, contractors and agents, each of whom may rely on these terms.

2. What we are not

We do not produce, host, control or supervise any event sold through Vessa. We do not own or operate the venues. We do not choose the lineup, set the age policy, control capacity, or decide who gets in. Those are all the organizer’s decisions and the organizer’s responsibility.

3. Buying a ticket

A ticket is a revocable license to attend an event, granted by the organizer. It is not property and it is not transferable except through the transfer feature in your ticket.

The price shown on the event page is the total you pay, with our service fee included, unless the organizer has chosen to cover the fee, in which case there is no fee at all. Taxes, where they apply, are shown as a separate line before you pay. You see the exact total before you confirm.

You must be 18 or over to buy a ticket, or be buying with a parent or guardian. Each event also sets its own age policy, which is enforced at the door whatever the ticket says.

The organizer, the venue or local law may refuse entry: age restrictions, capacity, dress code, intoxication, or conduct. A refused entry for any of those reasons is between you and the organizer, and is not a Vessa refund.

4. Refunds

All sales are final unless the event is cancelled. If it is, you are refunded in full, including our fee, automatically. If the event is postponed or moved, your ticket stays valid, and you may ask for a full refund within 14 days of the change being announced. Our refund policy is part of these terms and says how to ask.

5. Organizers

If you list an event, you agree to the Organizer Agreement, and you promise that you have the right to hold the event you are selling tickets to.

6. Your account and your ticket

Buying does not require an account. Your ticket code is what lets you in and what lets you see your ticket, so treat it like cash. Anyone holding the code can transfer the ticket away from you.

The first scan of a ticket is the one that gets in. If you share a screenshot and somebody else uses it first, that is not our problem to fix.

7. Things you may not do

• Resell tickets above face value, or run automated buying.
• Forge, duplicate or tamper with a ticket or a QR code.
• Use Vessa to sell anything other than admission to a real event.
• Attack, probe or overload the service.
• Claim a chargeback for a ticket you actually used.

8. Money

Prices are in US dollars. Payments are processed by Stripe under their terms. Card statements read VESSA, sometimes followed by the event name.

9. Your risk, our release, and our limit

YOU ATTEND AT YOUR OWN RISK. AN EVENT CAN INVOLVE CROWDS, LOUD SOUND, LOW LIGHT, ALCOHOL SERVED OR BROUGHT BY OTHERS, STAIRS, DANCING, AND THE CONDUCT OF OTHER GUESTS. YOU ACCEPT THOSE RISKS, KNOWN AND UNKNOWN, AND YOU ARE RESPONSIBLE FOR YOUR OWN SAFETY AND CONDUCT.

THE ORGANIZER NAMED ON THE EVENT PAGE HOSTS, CONTROLS AND IS RESPONSIBLE FOR THE EVENT, THE VENUE, SECURITY, CAPACITY, THE DOOR, AND ANY ALCOHOL. VESSA IS THE TICKETING PLATFORM ONLY. VESSA DOES NOT HOST, PRODUCE, SUPERVISE OR STAFF ANY EVENT, AND NOBODY FROM VESSA WHO IS PRESENT AT AN EVENT IS THERE AS ITS HOST, STAFF OR SECURITY.

TO THE FULLEST EXTENT TEXAS LAW ALLOWS, YOU RELEASE AND AGREE NOT TO SUE VESSA AND OUR PEOPLE FOR ANY INJURY, ILLNESS, DEATH, LOSS OR DAMAGE ARISING OUT OF AN EVENT, GETTING TO OR FROM IT, OR ITS CANCELLATION OR CHANGE, INCLUDING CLAIMS THAT ALLEGE VESSA OR OUR PEOPLE WERE NEGLIGENT. THIS RELEASE DOES NOT COVER GROSS NEGLIGENCE, WILFUL MISCONDUCT OR FRAUD, OR ANY LIABILITY THE LAW DOES NOT ALLOW TO BE RELEASED.

WHERE VESSA OR OUR PEOPLE ARE LIABLE DESPITE THE ABOVE, TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM ONE ORDER IS CAPPED AT WHAT YOU PAID FOR THAT ORDER, INCLUDING OUR FEE, AND NONE OF US IS LIABLE FOR INDIRECT, CONSEQUENTIAL OR PUNITIVE LOSS.

Nothing here waives anything the law does not allow to be waived, including your rights under the Texas Deceptive Trade Practices Act, and nothing here limits liability for fraud or for our own gross negligence or wilful misconduct.

You agree to follow the organizer’s rules and the law at the event, and you are responsible for anyone you bring in on tickets you bought. If you are asked to leave for your conduct, your ticket is spent and no refund is owed.

10. Ending things

We may suspend or close an account that breaks these terms, sells fraudulently, or exposes us or our payment processor to unacceptable risk. Where money is owed to a suspended organizer, we will hold it until any outstanding refunds and disputes are resolved and then pay the balance.

11. Changes

We will update these terms from time to time. The date at the top changes when we do. Continuing to use Vessa after a change means you accept it.

A change to section 9 or section 12 is not applied to an order you already placed. Those two sections are the ones that were shown to you when you bought, and the version you agreed to is the version recorded against your order.

12. Disputes: talk first, then arbitration, one on one

Before either of us starts a formal dispute, we send the other a written notice describing the problem and what would fix it, and we talk in good faith for 60 days. Notice to us goes to legal@vessatickets.com with “Dispute notice” in the subject. Notice to you goes to the email on your order.

IF THAT DOES NOT RESOLVE IT, YOU AND VESSA AGREE THAT ANY DISPUTE ARISING FROM THESE TERMS, A TICKET, OR AN EVENT, INCLUDING WHETHER THIS SECTION APPLIES, WILL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION UNDER THE FEDERAL ARBITRATION ACT, ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION UNDER ITS CONSUMER ARBITRATION RULES, BY ONE ARBITRATOR, IN DALLAS COUNTY, TEXAS, OR BY VIDEO, OR ON THE PAPERS. YOU GIVE UP THE RIGHT TO A JUDGE OR JURY. EITHER OF US MAY INSTEAD BRING AN INDIVIDUAL CLAIM IN SMALL CLAIMS COURT.

YOU AND VESSA EACH AGREE TO BRING CLAIMS ONLY IN YOUR OWN NAME AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE OR REPRESENTATIVE PROCEEDING, AND THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OF DIFFERENT PEOPLE. IF THIS CLASS WAIVER IS FOUND UNENFORCEABLE FOR A PARTICULAR CLAIM, THAT CLAIM GOES TO THE STATE OR FEDERAL COURTS IN DALLAS COUNTY, TEXAS, AND NOT TO ARBITRATION.

Opting out. You can opt out of arbitration by emailing legal@vessatickets.com within 30 days of your first purchase with your order email and the words “opt out of arbitration”. We write it down and tell you we have. Opting out does not affect anything else in these terms.

Fees. AAA’s consumer fee schedule applies, and if it requires us to pay fees to keep the arbitration affordable to you, we will.

Many similar claims at once. If 25 or more similar demands are filed by or with the help of the same lawyers, they are heard in batches of 25 as AAA’s rules for multiple case filings provide, and fees are due batch by batch.

Law and survival. Texas law governs, without its conflict-of-laws rules. This section survives the end of any order or account. A change to this section applies only to purchases made after the change.

13. Reaching us

Three things come to us, because we took your payment: a ticket you paid for that never arrived after you have tried Find my tickets, a duplicate or incorrect charge, and a refund you are owed that has not reached you. Email tickets@vessatickets.com with the email you bought with and the event name.

Everything else about the event, including refunds the organizer chooses to give, name changes, the lineup, the door and the night itself, goes to the organizer. Their contact details are on your ticket and on the event page.

14. Text messages

If you give a phone number at checkout, Vessa texts your ticket to it, and updates about that event on the day. Nothing else, and no marketing. Message and data rates may apply. Reply STOP to opt out, or HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.