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Organizer Agreement

Last updated September 16, 2026

Version 2026-09-16. You accept a specific version, and we keep a record of which one and when. Nothing can go on sale and nothing is paid out until you have accepted the current version. If we change these terms we will ask you to read and accept the new version before your next event goes on sale or your next payout, whichever comes first.

Who we are

Vessa is operated by Vessa Technologies LLC, a Texas limited liability company. In this agreement “we”, “us” and “Vessa” mean Vessa Technologies LLC, and “you” means the organizer accepting it, whether that is you personally or a company you are signing for.

In the product and in our emails you will sometimes see “promoter”. It means the same as “organizer”: you.

The short version

You run the event. We run the ticketing. If your event is cancelled, your guests get refunded and that money comes out of your sales. If a guest disputes a charge, that comes out of your sales too.

1. What each side does

You produce the event: the venue, the lineup, the permits, the security, the insurance, the door policy, and everything that happens on the night.

We sell the tickets, take the money, deliver the tickets, run the scanner, and pay you.

You appoint us as your agent to collect and process payment for your tickets. That means three things. A guest who has paid us has paid you, and owes nothing further for that ticket whether or not we have paid you yet. You authorise us to tell guests that we collect ticket payments on your behalf, and we say so on the event page, at checkout and on the receipt. And what we collect is held for you until it is paid out under section 4.

We are not your partner, we are not a co-producer of your event, and we are not a bank holding your money on deposit.

2. What you are promising us

  • The event is real and you have the right to hold it.
  • You have the venue, and any permit or license the event needs.
  • Every listing is accurate: date, address, age policy, lineup.
  • You own or have permission to use every flyer and image you upload.
  • You will not sell more tickets than the venue is legally allowed to hold.
  • You are 18 or over and can enter this agreement.

3. Our fee

5% + $0.95 per ticket, at any price. Free tickets carry no fee. Card processing is included, so there is no second fee underneath ours. Our fee does not include any sales, amusement or admission tax that applies to your tickets; section 16 covers tax.

By default your guests pay this on top of your price and you receive the full face value. You can choose to cover it instead, on any event, and then it comes out of your side.

If we change our fee, the change applies only to events created after it takes effect. An event that is already on sale keeps the fee that was shown when it went on sale. We will email you at least 30 days before any fee change.

Door sales always use the absorbed-fee price. A guest who pays at the door pays the round number on the door sheet and our fee comes out of your side of that sale, so that you receive the same amount for a ticket whether it sold online or at the door.

4. When you get paid

To start with: paid 24 hours after each event ends.

Once you have three clean events: paid daily as tickets sell, with 10% held back until doors close.

An event counts as clean when all of this is true:

  • It actually happened and it was not cancelled.
  • At least ten different people who are not you or your team bought tickets to it.
  • It took at least $200.
  • Nobody charged back.

The three of them also have to be on three different dates. Three parties on one night is one night, however they are listed.

Free events and events you bought your own tickets to do not count. Neither does an event with a chargeback on it, and that is judged for as long as the card networks allow one, not just on the night. If an event you have already been credited for is later cancelled or charged back, it stops counting, and if that takes you under three you go back to being paid after your events until you earn it again.

We can also set your schedule by hand, either way, if there is a reason to. If we do, the count stops moving it until we hand it back.

An event is settled when it has ended and we have finalised its sales, refunds and our fee, which happens within 24 hours of the end time you set. Payouts, Scout earnings and the clean-event count all run from settlement.

Payouts go through Stripe to the bank account you connect. Stripe verifies your identity, not us, and an incomplete verification will stop payouts. Your first payout is also released by a person here rather than automatically, which is a one-off and needs nothing from you.

Selling before you are verified. You can put an event on sale as soon as you have accepted this agreement. You do not have to be verified first. Nothing can be paid out until Stripe has verified your identity and bank details. Until then your share is held and it keeps adding up. It is yours; we are not using it and we are not keeping it.

If you never verify. We will email you about it more than once: within a day of the event, and again at about a week, a month, two months and just before the deadline. If your details are still not verified 90 days after an event ends, we refund your guests for that event and the sale is unwound. Your share goes back to the people who paid, and our fee goes back with it. You agree that refunding your guests in this way discharges everything we held for you on that event, and that you have no further claim on it. We do this because the money is yours rather than ours, and holding it indefinitely for somebody we have not been able to identify is not something we are willing to do. Verifying takes about three minutes and stops it happening.

Nothing goes on sale and nothing is paid out until you have accepted this agreement. If we change these terms we will ask you to read and accept the new version, and both pause until you do.

We can hold a payout if an event is under dispute, if fraud is suspected, or if refunds are outstanding. If we do, we will tell you why, and we will release it as soon as the reason is resolved. We do not hold money past the end of the card networks’ dispute window for the event unless a dispute is still open on it.

5. Cancelling

You can cancel an event any time from your dashboard. When you do, every guest is refunded in full, including our fee, automatically.

Refunds come first out of money we still hold for you. If that is not enough to cover them, you owe us the difference, and we may take it from your future sales on Vessa. This is the reason the payout schedule works the way it does.

If we have already paid you for an event and you then cancel it, you authorise us to reverse the transfer to your Stripe account and to take what is owed from any money we hold for you and from your future sales on Vessa. Anything still short after that is a debt you owe us, payable on demand, together with our reasonable costs of collecting it, including attorney’s fees.

6. Cancelling after you have sold out

Selling out and then cancelling is the single most damaging thing that can happen on this platform, so it has its own rule.

A sold-out event that you cancel without a genuine reason outside your control, such as a venue pulling out, a permit refused, weather, or an order from an authority, is treated as a failure to deliver. In that case, on top of refunding every guest:

  • We may hold the rest of your money on Vessa until every refund on that event has cleared and the dispute window has closed.
  • We may move you back to being paid after your events rather than before them, and we may stop you selling on Vessa.
  • You cover the costs we actually incur in refunding, which are our fee and the card processing on every refunded ticket, as set out in section 7.

Announce a postponement rather than a cancellation where you honestly can, and tell us early. A date change with the tickets still valid costs nobody anything. Silence until the night is what turns into chargebacks.

If you postpone or move an event, tickets stay valid for the new date or place. A guest who cannot make the new date may ask for a refund within 14 days of the change being announced, and we will give it. That refund is treated like any other under section 7: the face value comes out of your side, our fee comes out of ours. Tell your guests the same day you tell us.

7. Refunds, and who pays our fee

When a ticket is refunded, the guest gets back everything they paid, including our fee. We do not keep a fee on a ticket to an event somebody did not get.

Of what goes back to that guest:

  • The face value comes out of your side. It is money we either have not paid you yet or have already paid you and will recover.
  • Our fee comes out of ours. We refund it to the guest and we do not bill it to you.
  • The card processing cost is not returned to anyone.The card networks keep it whether or not a payment is refunded. We absorb it on an ordinary refund.

The exception is section 6. If you cancel a sold-out event without a genuine reason outside your control, or if we refund an event because it was not real or was not as you described it, then the costs we actually incur, our fee and the card processing on every refunded ticket, become yours to cover, and we may take them from your sales.

If you chose to cover our fee on an event instead of your guests, your guests paid only the face value, and that face value is what they get back.

8. Chargebacks

A chargeback on your event is yours. When a guest disputes a charge, the card network takes the money back from us and charges a fee on top. You authorise us to recover both from your side: first from money we are holding for you, then by reversing transfers we have made to your Stripe account, then from your future sales on Vessa. If there is nothing left to take it from, it is a debt you owe us, payable on demand, with our reasonable costs of collecting it, including attorney’s fees.

This is true whether the dispute is about the event, the door, the lineup, the wait, or the guest simply not recognising the charge. The one exception is a dispute caused by our own error, such as charging the wrong amount or failing to deliver a ticket that was paid for.

We fight them with you and we are good at it. The guest’s card statement shows VESSA, every scan is timestamped, and someone proven to have walked through the door almost always ends the argument. Scan your guests in. It is the difference between winning and losing these.

Disputes are also a threshold problem, not just a cost. If the card networks decide too many of our payments are being disputed, ticketing stops for every organizer on Vessa, so we watch this closely and will act early on an account that is running hot.

9. Real events, described honestly

Every event you list has to be one you are actually putting on, at the venue you named, on the date you named.

You may not:

  • List an event you have no venue for, no permit for, or no right to hold.
  • Name an artist, DJ or performer who is not booked and confirmed.
  • Use a flyer, photo or video from somebody else’s event as though it were yours.
  • Misstate the venue, the capacity, the age policy, or what a ticket gets somebody in to.
  • Sell more tickets than the venue is legally allowed to hold.

If we have credible evidence that an event is not real or is not as you described it, we will refund every guest, hold everything we owe you, and close your account. Where the misdescription is deliberate you cover the full cost of unwinding it, our fee and the card processing included, and we will report it and cooperate with any investigation.

Getting something wrong is not this clause. If a headliner drops out or a venue moves, tell your guests, tell us, and offer refunds. That is a normal part of putting on events. Inventing the booking is not.

10. Your guests’ information

You get names, emails and ticket types so you can run the door. You may use it to run the event and to contact those guests about your own events. You may not sell it, hand it to anyone else, or add people to unrelated marketing lists. You are responsible for following privacy law when you use it.

For that information you are a separate, independent controller, responsible for your own compliance with privacy and marketing law. If a guest asks you to stop contacting them, stop. Do not text guests unless they have agreed to receive texts from you; the law on texting carries penalties per message, and they would be yours.

If either of us learns that guest information has been lost, stolen or exposed, we tell each other within 48 hours and cooperate on notifying guests where the law requires it.

11. Things you may not sell here

  • Anything illegal where the event takes place.
  • Adult entertainment, or anything a card network prohibits.
  • Events you do not control or have no right to hold.
  • Anything that is not admission to a real event.

These are not our preferences. Breaking them puts our payment processing at risk, which would end ticketing for every organizer on Vessa.

12. Suspension

We can suspend an account or hold funds if there is credible evidence of fraud, if an event turns out not to be real, if disputes run unusually high, or if our payment processor requires it.

When we hold money we tell you in writing the same day: what is held, why, what would release it, and the date by which we expect to release it. Money owed to you is held, not kept, and is paid out once refunds and disputes are settled. Section 4 says how long a hold can last.

If we close your account while events are on sale, those events are cancelled and every guest is refunded under section 5, unless we agree with you in writing to see them through.

13. Liability and indemnity

YOU ARE RESPONSIBLE FOR YOUR EVENT. YOU WILL DEFEND, INDEMNIFY AND HOLD US HARMLESS FROM ANY CLAIM, LOSS, FINE OR COST, INCLUDING REASONABLE ATTORNEY’S FEES, THAT ARISES OUT OF YOUR EVENT, YOUR LISTING, YOUR USE OF GUEST INFORMATION, OR YOUR BREACH OF THIS AGREEMENT, INCLUDING ANY INJURY TO A GUEST AT YOUR EVENT. THIS APPLIES EVEN IF THE CLAIM ALLEGES THAT WE WERE NEGLIGENT, EXCEPT TO THE EXTENT A COURT FINDS THE LOSS WAS CAUSED BY OUR GROSS NEGLIGENCE OR WILFUL MISCONDUCT.

THE SERVICE IS PROVIDED AS IS. WE DO NOT PROMISE THAT IT WILL BE UNINTERRUPTED OR ERROR-FREE, AND WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

OUR TOTAL LIABILITY TO YOU FOR ANYTHING ARISING OUT OF THIS AGREEMENT OR AN EVENT IS CAPPED AT THE FEES WE COLLECTED ON THE EVENT IN QUESTION. WE ARE NOT LIABLE FOR LOST PROFITS, LOST SALES, OR ANY INDIRECT OR CONSEQUENTIAL LOSS, AND WE ARE NOT LIABLE FOR FAILURES OF STRIPE, OUR HOSTING PROVIDERS, PHONE NETWORKS, OR ANYTHING ELSE OUTSIDE OUR CONTROL. THESE LIMITS APPLY EVEN IF THE CLAIM ALLEGES OUR OWN NEGLIGENCE.

Some of these limits may not apply where the law does not allow them.

14. Leaving

You can stop using Vessa any time. Events that already have tickets sold have to be seen through or cancelled and refunded, because your guests are relying on them.

15. Law

This agreement is governed by the laws of the State of Texas. Any dispute is heard only in the state or federal courts located in Dallas County, Texas, and you agree to that jurisdiction and venue.

16. Taxes

You are responsible for any sales, amusement, admission or other tax that applies to your tickets, and for any permit that tax requires, unless we tell you in writing that we collect it for a particular event or place. Where the law makes us collect it, we will add it at checkout as a separate line, remit it, and you will give us any information we need to do that. Our fee is charged on the ticket price and is not a tax.

17. Your content

You give us a licence to display and distribute the flyers, images, names and descriptions you upload, on Vessa and in messages to guests, for as long as the event is listed and afterwards for our records and for disputes. You confirm you have the right to grant it. You may use our name and logo only to say that tickets are on Vessa. If someone tells us your content infringes their rights, we may take it down and tell you why.

18. Following the law, and insurance

You will comply with every law that applies to your event, including permits, fire code and capacity, age restrictions, alcohol law and privacy law. Selling a ticket to an event where alcohol is provided to guests requires the right licence where the event takes place; that is yours to hold, not ours. Our checking that an event is real is for our protection, not a licence or an approval of your event.

Where your venue, your permit or the law requires insurance for your event, you will have it. We do not insure you, your event, or your guests, and we are not obliged to check whether you are insured.

19. Support

We support you. You support your guests. Your contact details appear on the ticket and the event page; ours do not. A guest who has a problem with your event, the door, the lineup or the night is your guest to look after, and the tools for that are in your dashboard.

Three things are ours, because we took the payment: a ticket that was paid for and never delivered, a duplicate or incorrect charge, and a refund we owe a guest that has not reached them. We fix those directly, we may refund a guest for them without asking you first, and where the refund is your responsibility under sections 5, 6 or 7 we recover it from you the same way.

20. Signing for a company

If you accept this agreement for a company, you confirm that you have authority to bind it, and you personally guarantee everything the company owes us under this agreement.

21. Changes to this agreement

We can change this agreement. For a change that affects money, meaning our fee, when you are paid, refunds or chargebacks, we will email you at least 30 days before it takes effect, and it will apply only to events created after that date. Other changes take effect when we post the new version. We will ask you to read and accept the new version before your next event goes on sale or your next payout, and continuing to use Vessa after a change is acceptance of it.

22. General

This is the whole agreement between you and us about ticketing on Vessa. If any part of it is unenforceable, the rest still stands. You may not assign it without our written consent; we may assign it to a successor of our business. Notices to you go to the email on your account and count as delivered when sent; notices to us go to hello@vessatickets.com. You agree to do this electronically, including accepting by typing your name. Sections 5 to 8, 10, 13, 16, 17 and 20 to 22 survive the end of this agreement.