Accessibility

What we are aiming at

Vessa targets WCAG 2.1 Level AA. That is the standard United States courts and regulators generally look to for a website, and it is the one we measure against.

What has been checked

On 23 September 2026 we ran an automated audit (axe-core, WCAG 2.1 AA) at phone width over the pages anyone can reach without an account: the home page, why Vessa, switching, Scouts, sign-in, help, find my tickets, an event page, checkout, and the terms, privacy, refunds and support pages. It reported no violations.

Automated tools catch perhaps half of what matters. They do not judge whether an error message makes sense, whether a focus order is logical, or whether a screen works one-handed in a dark room, which is where this product is actually used.

What has not been checked

The organizer screens behind sign-in have not yet had the same audit: the dashboard, creating and editing an event, the flyer editor, the door scanner and the door sale sheet, settings, and card reader setup. They are built to the same rules as the rest of the product and they have not been measured, and we would rather say so than imply a check that has not happened.

A flyer uploaded by an organizer is announced as the event name followed by the word flyer. Nobody can write a true description of artwork somebody else made, so we name the object rather than invent a description of it.

Things we decided on purpose

• The ticket scanner and the door screens use colour and a symbol and a word for every outcome, so nothing depends on telling green from red.
• Every ticket has a code you can read and type. A camera is never the only way in.
• There is a printable guest list for every event, so a door can be run on paper.
• Nothing on the buying path depends on hovering, dragging, or a gesture with more than one finger.

Telling us about a problem

Email hello@vessatickets.com and say what page you were on, what you were trying to do, and what happened. If you use a screen reader, a magnifier, voice control or anything else, telling us which one helps us reproduce it.

An accessibility report is treated as a bug and not as feedback. If something is stopping you buying a ticket to an event happening soon, say so in the subject line and it goes to the front of the queue.

If you cannot complete a purchase, the organizer running that event can usually put you on the list directly. Their contact details are on the event page.

Who to write to

Vessa Technologies LLC
1906 East Spring Valley Rd
Richardson, TX 75081
United States